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Ciranova accepts conditional returns WITHIN 30 DAYS after receiving your item(s).
You must contact us first at email@example.com BEFORE you return anything. If your return is accepted, we will receive a Returned Product Claim Number, a return shipping label as well as specific instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
1) RETURN of INCORRECT ITEMS
In case you received incorrect items contact us as soon as possible by mail or phone and we will arrange to collect these items and resend the correct ones at no cost to you. You will need to provide a proof of purchase by means of a sales invoice and the item(s) have to be unopened, undamaged and in their original packaging as received.
2) RETURN of DAMAGED ITEMS
It may happen that items get damaged in transit. In this case we specifically request you to send us photos of the alleged damage WITHIN 24 HOURS after receipt to firstname.lastname@example.org.
Due to the nature of the goods we supply damages to the packaging may occur while the contents are still in perfect condition. If this is the case a refund may be refused (but we judge case by case).
3) RETURN of FAULTY or EXPIRED ITEMS
Faulty items can be returned within 30 days of receiving. If a returned item is found not be faulty after testing we will return the item(s) back to you at your expense. Always contact us first BEFORE you send anything back!
Expired items may or may not be faulty. We work with very strict MINIMUM shelf life dates. Chemical products usually start decaying well beyond the indicated shelf life. Our products are stored in the most optimal conditions (temperature, humidity level, dark storage). ALWAYS CONTACT US FIRST BEFORE RETURNING ANYTHING!
4) NON-RETURNABLE ITEMS
Refunds will not include any delivery cost charged at the time of placing the order UNLESS the refund is for damaged, faulty or incorrect items and explicitly acknowledged as such by Ciranovastore.com. If an original order was shipped for free the original cost to ship, which was not charged initially, will be deducted from the refund credit.
Refunds will only made back to the credit/debit card or Paypal account used for the original purchase. Credit card fees paid at time of ordering are non-refundable.
We usually process all refunds within 7 working days after receipt of the returned goods.